Artificial Intelligence and Email Services

When people think [pun] about Artificial Intelligence (AI), they are usually envisioning robots who are trying to take over the planet and destroy the useless humans who insist on fighting back. The thing is, that scenario is really about Artificial Consciousness (AC) and not actually about AI.

AI is really just an advanced form of software that makes decisions based on a programmed logic/decision tree that has a bigger scope of decision-making ability than non-AI software based programming.

ScreamingBox is full of Artificial Intelligence Experts

ScreamingBox developers and business analysts have a full range of AI experience and a complete understanding of the AI tech stack and possible applications.

ScreamingBox is able to provide consulting services to help clients understand how AI technologies can be applied to various business challenges, and how best to design and develop cost-effective and profit increasing AI solutions.

AI has many uses and applications, and our AI experience benefits our clients by allowing us to provide innovative and truly beneficial business solutions.

AI is very useful for repetitive, labor intensive or dangerous tasks and is currently most applied to marketing services, legal services, supply chain management, quality control, manufacturing, finance and banking, and the ScreamingBox team can help companies determine how to best apply AI to their current business challenges.

Some example applications include:

• Data analytics
• Cross-referencing data and updating data files
• Transferring data based on data content to various destinations
• Legal referencing and search and document processing
• Product recommendations based on consumer behavior forecasting
• Fraud detection
• Quality inspection and control
• Personalized marketing & advertising messaging
• Conversation and task automation (Alexa is a good example)

AI is generally utilized as a supporting tool, and not a replacement for human thought, creativity and ingenuity. AI is not good at things like “common sense”, but it is great at processing and analysing large amounts of data; and very quickly looking at all possible actions, and then presenting the best possible ones to people who can then make business decisions based on the AI recommendations.

ScreamingBox Developers Provided Actionable Intelligence for Cloud Data Management

The Challenge

Recently, a leading Office 365 email migration and cloud management provider in the UK came to ScreamingBox with a complex challenge.

As one of the largest email service providers in the UK, the organization was collecting a ton of data. The challenge was discerning actionable insights from that data. The company had outgrown legacy data collection and parsing systems, and required a custom-built, end-to-end solution to analyze and visualize customer data in real-time. Operating in highly competitive enterprise environments, the organization needed a fail-safe method to detect anomalies in massive amounts of data. They needed to be able to detect and alert their clients about data breaches, fraud, or other suspicious activity before it became a massive problem.

In the cloud data security space, one undetected breach can change a client’s business forever, so the stakes could not have been higher for this enterprise service provider.

The ScreamingBox Solution

ScreamingBox developers built a custom, end-to-end intelligence model that integrated seamlessly with the organization’s email services. Using a variety of different libraries such as NumPy, SciPy, Pandas, and more, the ScreamingBox developers built a Python-based script to automate data collection and anomaly detection for the organization. This script was then combined with a sophisticated machine learning algorithm using Class SVM, Isolation Forest, Elliptic Envelope, Local Outlier Factor, Ensemble of Models, and more.

For ease of visualization, the developers decided to deliver the anomaly and novelty detection system as a Jupyter Notebook (an easily shareable open-source web application), allowing the Python code to be easily analyzed and iterated upon for future prototypes. The engineering team utilized Kibana Elastic Search to process data on the fly, with no intermediate data storage required, allowing for much greater flexibility and agility on behalf of the client organization. The custom-built Neural Network then ingested the data, using machine learning to categorize information and determine which anomalies truly required immediate attention.

The Result

Armed with a fully functional prototype of the ScreamingBox actionable intelligence model, the organization has been able to improve customer experience and increase adherence to SLAs in early tests. The client is able to detect and analyze threats to their email ecosystems much faster, alerting customers of any potential issues early enough to avoid costly downtime. Thanks to the ScreamingBox developer’s solution, the organization now has the early-detection capability necessary to identify fraud, data breaches, unauthorized users, and security flaws before they become a problem. The solution has also allowed the company to better segment customers based on behavior and pattern matching, allowing them to provide end-users with more effective and more personalized services. The organization has been able to build customized marketing services based on user behavior, increasing customer engagement and user satisfaction.

In early testing of the prototype, the organization has already seen a reduction in SLA violations and an increase in retention rate.Thanks to the easily customizable Python-based algorithm, the integration of the AI solution will allow the organization to reduce spending on costly legacy systems in the long run.

ScreamingBox can help businesses apply AI to reduce costs and increase profitability

ScreamingBox can help companies who are looking at using AI to reduce costs, increase profitability and grow their business. We have the business and technology knowledge and experience needed to present AI solutions that can move a business quickly forward with AI implementation and success.

Please contact us to set-up a free consultation call to determine how ScreamingBox’s AI program can help your business reduce costs and increase profitability.

inbox@screamingbox.com